AI is being used to identify and soothe stressed call center workers with photo montages
That Black Mirror-sounding scenario is being used by First Horizon Bank as a way to keep its stressed-out call center agents dealing with angry and abusive customers from quitting.Read Entire Article
That Black Mirror-sounding scenario is being used by First Horizon Bank as a way to keep its stressed-out call center agents dealing with angry and abusive customers from quitting.
Read Entire Article
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