HP is ditching its online-only printer range — user backlash forces major rethink

HP pulls e-series versions of its popular LaserJet printers following widespread user complaints.

Jul 10, 2024 - 17:50
 0  3
HP is ditching its online-only printer range — user backlash forces major rethink

HP has apparently been forced to discontinue its e-series LaserJet printers following widespread consumer dissatisfaction.

German media outlet DruckerChannel reported growing frustration among users who have been forced to maintain a constant internet connection and use HP original ink and toner for its HP+ scheme, with cheaper and more accessible third-party alternatives prohibited.

The LaserJet e-series models, identifiable by an ‘e’ suffix in their models names, now look to have been pulled from sale.

HP LaserJet e-series dropped

HP+, which the company markets as a “free upgrade” that unlocks “advance features, automaic updates, enhanced security, and much more” on eligible internet-connected printers, requires an “HP account, internet connection, and use of Original HP Ink for the lifetime of the printer.”

Druckerchannel reports that the following HP+ printers are no longer available, however their standard model counterparts remain on sale:

  • HP Laserjet M110we , M209dwe
  • HP Laserjet MFP M140we , M234sdne , M234sdwe
  • HP Laserjet Pro 3002dwe , 4002dne , 4002dwe
  • HP Laserjet Pro MFP 3102fdwe , 4102dwe , 4102fdwe

Despite the change in strategy, existing e-series printers will continue to operate as purchased. However, they will not receive firmware updates to relax the HP-mandated restrictions.

An HP representative told the German media outlet (translated to English via Google Translate):

“Since the introduction of HP+, our smart, connected printing system has been embraced by customers who appreciate the convenience, extended warranty and solutions. We know that some customers in IT-managed office environments are unable to meet the cloud connection requirements for HP+.

“To provide our customers with an exceptional printing experience in all office environments, we will no longer offer LaserJet series products with HP+. We plan to extend proven solutions such as Print from Anywhere and Smart Security to select new HP LaserJet devices. HP+ customers who are satisfied with their devices and service can continue to use their devices as before, so they do not need to make any adjustments.”

More from TechRadar Pro

What's Your Reaction?

like

dislike

love

funny

angry

sad

wow