AudioEye review: web accessibility that works and is easy to use

AudioEye is a web accessibility partner that provides automated tools and personal connections to make websites accessible to everyone.

Apr 2, 2024 - 20:50
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AudioEye review:  web accessibility that works and is easy to use

In today's fast-paced world, the internet has become an indispensable tool for many individuals. It has revolutionized how we gather information, communicate with others, and access resources. However, not everyone experiences the web in the same way. Millions of people with disabilities, including visual, auditory, physical, and cognitive impairments, face significant challenges while accessing online content. Many websites and applications are not designed with accessibility features, making it difficult for people with disabilities to navigate and use them effectively.

This is where AudioEye comes into play. AudioEye is a technology company that provides digital accessibility solutions to make online content more accessible to individuals with disabilities. AudioEye's platform uses cutting-edge technology that makes it easy for users to access online content on various devices. The platform includes features such as text-to-speech, keyboard navigation, and other accessibility tools that help people with disabilities easily use websites and applications.

AudioEye is enhancing digital accessibility and fostering inclusivity by making online content more reachable for everyone, thereby narrowing the digital divide. The company is committed to making the internet accessible to everyone, regardless of their ability. With AudioEye's technology, people with disabilities can access online content more easily, allowing them to participate more fully in today's digital world.


Features

AudioEye scaleability

(Image credit: AudioEye)

AudioEye is a powerful tool that helps businesses and organizations make their websites accessible to everyone, regardless of their abilities. It achieves this by using automated technology to scan and identify accessibility issues across the website, such as missing alt text or poorly labeled links. This technology is based on the WCAG, which stands for Web Content Accessibility Guidelines. It's a set of internationally recognized recommendations developed by the World Wide Web Consortium (W3C) to make web content more accessible to people with disabilities.

However, AudioEye understands that automated technology alone cannot cover everything. That is why it employs certified professionals who manually evaluate and remediate complex accessibility issues that cannot be fixed automatically. These experts bring a human touch to the process, ensuring that every aspect of the website is accessible to people with disabilities.

Other companies also take an automated vs. manual approach to web accessibility. These include but aren't limited to, Allyant, AccessiBe, and UserWay, which we also reviewed. 

AudAudioEye'sproach to web accessibility is comprehensive and multifaceted, making it an industry leader. It focuses on compliance with the Americans with Disabilities Act (ADA), among other regulations, which businesses and organizations must follow to avoid legal issues. By providing an automated and manual solution, AudioEye ensures that every website it touches is usable by as broad an audience as possible.

The key features of AudioEye include:

Automated Scanning and Remediation: The first thing AudioEye does is scans each website element and identifies issues preventing users from accessing or interacting with the content. Once identified, AudioEye’s technology provides detailed recommendations for remediation, which can be implemented by the website owner or their web development team. This process ensures that the website complies with accessibility guidelines and standards, making it easier for all users to access the content and functionality of the site.

Manual Testing and Remediation: While AudioEye’s automated technology can handle many accessibility issues, some complex problems require human expertise to ensure full compliance with accessibility standards. In these cases, AudioEye’s team of experts provides customized solutions and support to ensure that all users have equal access to digital content.

Real-time Monitoring: AudioEye continuously monitors the website after the initial remediation and fixes new issues as they arise.

Accessibility Statement and Certification: Additionally, it provides a certification stating that a website complies with global accessibility standards, such as the WCAG. This certification helps to reinforce a commitment to inclusivity and accessibility for all users. By obtaining this certification, website owners can demonstrate that they value accessibility and are taking steps to ensure that their website is usable by everyone, regardless of their abilities.

User Interface Adjustments: The toolbar that allows users to adjust a website’s presentation is a great feature, especially for those with visual or cognitive impairments. Changing things like font size, contrast, and navigation can significantly impact the user’s experience and allow them to engage with the website more effectively. It’s also an easy-to-use feature that doesn’t require technical knowledge, making it accessible to everyone.: The toolbar that allows users to adjust a website’s presentation is a great feature, especially for those with visual or cognitive impairments. Changing things like font size, contrast, and navigation can significantly impact the user’s experience and allow them to engage with the website more effectively. It’s also an easy-to-use feature that doesn’t require technical knowledge, making it accessible to everyone.

How does AudioEye use artificial intelligence? 

Most software solutions now include artificial intelligence (AI) in the code, and AudioEye is no exception. AI uses the tool to enhance digital accessibility by identifying accessibility errors and implementing automated fixes. 

AudioEye's machine learning algorithms are trained to scan websites and pinpoint the most prevalent accessibility errors. These errors can include missing alt text for images, unclear link descriptions, and improper color contrast. By automating this process, AudioEye can efficiently analyze large websites and flag potential roadblocks for users with disabilities.

AudioEye doesn't just detect issues; it can also propose automated fixes for some common accessibility problems. This significantly reduces the time required for human experts to assess and address these issues. AI can still play a role in more complex situations by generating potential solutions that act as a starting point for human specialists. This collaboration between AI and human expertise allows AudioEye to streamline the accessibility rectification process.

Installation, setup, and compatibility

AudioEye list of CMS integrations

(Image credit: AudioEye)

AudioEye works with various industries and web platforms. Its integration with all major CMS platforms, including WordPress, Squarespace, Shopify, and Wix, makes it easier for customers to identify and address accessibility issues on their websites.

In addition to its automated accessibility platform, AudioEye provides a wide range of training tools to help customers achieve compliance and improve user experience. Customers can attend webinars to learn about digital accessibility best practices, read guides that provide step-by-step instructions, or browse through AudioEye's blog for the latest industry news and insights.

AudioEye also offers case studies that showcase how its solutions have helped other businesses achieve compliance and improve user experience. Its technical documentation is available for customers who want to dive deeper into the technical aspects of digital accessibility.

To foster a sense of community among its customers and encourage knowledge-sharing, AudioEye has created a community board where customers can ask questions, share ideas, and learn from each other. AudioEye's comprehensive suite of tools and resources makes it an excellent choice for businesses looking to improve their website's accessibility and user experience.

Plans and pricing

AudioEye distinguishes itself from other web accessibility providers by offering transparent pricing options for potential customers. It provides customized packages that cater to individual proficiency levels and needs. These packages range from basic monitoring and automated fixes to fully managed services by AudioEye.

Currently, AudioEye offers three plans: Automated, Self-Managed, and Managed. You can also opt for additional services such as document remediation, accessibility training, mobile app audits, custom legal response, and more.

In addition to the package type, AudioEye pricing is determined by the monthly page views your website receives. Depending on your needs and web footprint size, plans start at $59/month and can exceed $500/month. 

AudioEye offers a free trial to try out the service before you commit. The best plan for you will depend on the size and complexity of your website and your specific accessibility needs.

Final verdict

AudioEye is largely praised online by current customers. Many of these folks have appreciated its ease of use, free trial, and ability to improve legal compliance. They mentioned that the tool is user-friendly and that they could quickly integrate it into their websites. The free trial has also benefited many customers who wanted to test the tool before purchasing it.

However, some customers have pointed out that the AI tools used by AudioEye are only partially reliable. They have noticed that the tool sometimes mislabels images and videos, confusing users with disabilities. Nonetheless, this is a common issue in the industry, and many businesses are still working on ways to improve their AI tools.

While a few customers have expressed reservations about AudioEye’s pricing structure, which increases with the number of pages on a website, it’s crucial to highlight that this is a standard industry practice. Many businesses, including AudioEye, base its charges on the size or complexity of the website. Despite these concerns, many customers have found AudioEye an invaluable tool in making their websites more accessible to all.

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